Refund policy
Returns and Refunds Policy
Last updated: August 9, 2026
The Short Version
14 days. Unused, in original packaging. Email us and we will walk you through it. Damaged or wrong item? Send a photo and we will replace or refund immediately. Keep the original, no return shipping needed.
1. Return Eligibility
You may return an item if all of the following are true:
- It is within 14 days of the delivery date, not the order date
- The item is unused, unworn, and in its original packaging with any tags or seals intact
- It is not listed under Section 5, Non-Returnable Items
- You have the order number or the email address used at checkout
2. How to Start a Return
1. Email admin@xselect.store with your order number and the reason for return.
2. We reply within 1 business day with an RMA number and the return address.
3. Ship the item back using a trackable method, with the RMA number written on the outside of the parcel.
4. We inspect the item on arrival and process your refund within 3 business days.
Please do not ship a return without contacting us first. Returns arriving without an RMA number cannot be matched to your order.
3. Return Shipping Costs
We pay return shipping when:
- The item arrived damaged or defective
- We sent the wrong item
- The item was not as described
You pay return shipping when:
- You changed your mind or no longer want the item
- You ordered the wrong size or colour
In damaged, defective, or wrong-item cases, you usually will not need to ship anything back at all.
4. Refunds
Approved refunds are issued to the original payment method within 3 business days of us receiving and inspecting the item. Your bank or card issuer typically takes an additional 5 to 10 business days to post the credit, which is outside our control.
Original shipping charges are refunded only when the return is our fault: damaged, defective, wrong item, or not as described.
We do not charge restocking fees.
5. Non-Returnable Items
The following cannot be returned or refunded:
- Digital products and downloadable content
- Personalized, custom-made, or made-to-order items
- Perishable goods
- Intimate, hygiene-sensitive, or personal care items where the seal has been broken
- Consumable products, including supplements, where the safety seal is broken or the product is partially used
- Gift cards
- Items marked Final Sale at the time of purchase
- Anything returned after the 30-day window
6. Damaged, Defective or Incorrect Items
Contact us within 7 days of delivery with your order number and a photo of the issue, plus a photo of the shipping label if the box itself is damaged.
We will send a free replacement or issue a full refund, your choice, at no cost to you. In most cases you will not need to ship the item back.
7. Cancellations
Orders can be cancelled for a full refund any time before they enter fulfillment, typically within 1-2 business days of ordering. Email us as soon as possible.
Once an order has shipped, it falls under the standard return process above.
8. Contact Us
Email: admin@xselect.store
Response time: within 1 business day
Business hours: Monday to Friday, 9am to 5pm EST