Shipping policy

Shipping Policy

Last updated: August 9, 2026

At Xselect, we'd rather set an honest expectation than a flattering one. Here is exactly how our shipping works.

Order Processing

Orders are processed within 1-2 business days of payment confirmation, Monday through Friday, excluding US public holidays. Orders placed after 3:00 PM EST on Friday begin processing the following Monday.

You will receive an order confirmation email immediately after checkout, and a separate shipping confirmation with tracking once your parcel leaves our fulfillment partner.

Delivery Times and Rates

Delivery time equals processing time plus transit time. The estimates below are transit only.

United States
Standard: 7-14 business days,(free)
Expedited: 4-7 business days

Canada
Standard: 10-18 business days,(free)
Expedited: 6-10 business days

United Kingdom and Europe
Standard: 10-20 business days,(free)
Expedited: 7-12 business days

Australia and New Zealand
Standard: 12-22 business days,(free)
Expedited: 7-14 business days

Rest of world
Standard: 14-28 business days(free)

Where Your Order Ships From

We work with a vetted network of fulfillment partners located in the United States and Asia. The origin depends on which warehouse holds stock for your item at the time you order.

Because of this, orders containing multiple items may arrive in separate parcels, at separate times, at no extra cost to you. Each parcel receives its own tracking number.

Tracking

A tracking number is emailed to you as soon as your parcel is scanned by the carrier. Tracking can take 24 to 72 hours to show its first movement. This is normal and does not mean your order is lost.

You can track any order at xselect.store/pages/track using your order number and email address.

Delayed or Missing Parcels

If tracking has not updated in 10 consecutive business days, or your parcel has not arrived 7 business days past the outer estimate above, email admin@xselect.store with your order number. We will open a carrier trace immediately.

If a trace confirms the parcel is lost, you choose: a free replacement or a full refund. No back and forth, no partial credit.

Incorrect Addresses

We ship to the address entered at checkout exactly as entered. If you spot a mistake, email us within 2 hours of ordering and we will correct it if the order has not entered fulfillment.

Once shipped, an incorrect address means the parcel returns to sender. We will reship at your cost, or refund the item value minus original shipping.

Customs, Duties and Import Taxes

Domestic US orders: no duties apply.

International orders may incur customs duties, VAT, or import taxes levied by your destination country. These are the recipient's responsibility and are not included in our prices or shipping charges.

Refused parcels that return to us due to unpaid duties are refunded minus shipping and any return costs incurred.

Shipping Restrictions

We currently ship to: United States, Canada, United Kingdom, European Union, Australia and New Zealand.

We are unable to ship to APO/FPO addresses.

Contact Us

Email: admin@xselect.store
Response time: within 1 business day
Business hours: Monday to Friday, 9am to 5pm EST