Shipping policy

 

hipping Policy Last updated: September 19, 2026 At Xselect, we aim to provide clear and reliable shipping information. Please review the details below before placing your order. Order Processing Orders are processed within 1–2 business days after payment confirmation, Monday through Friday, excluding U.S. public holidays. Orders placed after 3:00 PM Eastern Time on Friday, or during a weekend or public holiday, begin processing on the next business day. You will receive an order confirmation email after placing your order. Once your order ships, we will send a shipping confirmation email with tracking information. Shipping Destinations and Delivery Times We currently ship to the following destinations: United States - Standard shipping: Free - Estimated transit time: 7–14 business days - Expedited shipping: Available at checkout, where offered Canada - Standard shipping: Free - Estimated transit time: 10–18 business days - Expedited shipping: Available at checkout, where offered United Kingdom and European Union - Standard shipping: Free - Estimated transit time: 10–20 business days - Expedited shipping: Available at checkout, where offered Australia and New Zealand - Standard shipping: Free - Estimated transit time: 12–22 business days - Expedited shipping: Available at checkout, where offered Expedited shipping rates are calculated and displayed at checkout when available. Delivery times are estimates only and are not guaranteed. Delays may occur because of carriers, customs, weather, public holidays, or other circumstances outside our control. Shipping Origin and Split Shipments Orders may ship from fulfillment partners located in the United States. If an order contains multiple products, the items may arrive in separate packages at different times. Each package may have its own tracking number. There is no additional shipping charge for split shipments. Tracking A tracking number will be emailed to you after your package has been scanned by the carrier. Tracking information may take 24–72 hours to show its first update. This does not necessarily mean that your order is delayed or lost. You can track your order at: https://xselect.store/pages/track Delayed or Missing Packages If tracking has not updated for 10 consecutive business days, or your package has not arrived within 7 business days after the end of the estimated delivery window, please contact us at admin@xselect.store with your order number. We will contact the carrier and open a trace. If the carrier confirms that the package is lost, you may choose between a replacement or a full refund. Incorrect Shipping Address Orders are shipped to the address provided at checkout. If you entered an incorrect address, contact us at admin@xselect.store within 2 hours of placing your order. We will try to update the address if the order has not entered fulfillment. Once an order has shipped, we may not be able to change the address. If a package is returned to us because of an incorrect or incomplete address, you may be responsible for reshipping costs. Alternatively, we may refund the product price minus the original shipping and return shipping costs. Customs, Duties and Import Taxes U.S. domestic orders do not require customs duties. International orders may be subject to customs duties, VAT, import taxes, or other fees imposed by the destination country. These charges are the customer’s responsibility and are not included in the product price or shipping charge unless stated at checkout. If an international package is refused or returned because applicable duties or taxes were not paid, the refund may be reduced by the original shipping cost and any return costs charged to us. Shipping Restrictions We currently ship only to the United States, Canada, the United Kingdom, the European Union, Australia, and New Zealand. We do not currently ship to other countries, APO/FPO addresses, or locations that are not supported at checkout. Contact Us For shipping questions, please contact: Email: admin@xselect.store Response time: Within 1 business day Business hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time